Terms and Conditions

  1. Introductory Clauses

1.1 These general terms and conditions regulate the rights and obligations of ROVINA s.r.o., with registered office at 111, 919 24 Križovany nad Dudváhom, Slovak Republic, ID No.: 55 050 522, VAT No.: 2121856583, registered in the Commercial Register of the District Court of Trnava, Insert No.: 52873/T. Tel +421 951 271 745, e-mail: info@rovina.sk (hereinafter also referred to as the “Seller”) and the Buyer.

1.2 Account name: ROVINA s.r.o.

Bank: Slovenská sporiteľňa

Account number: 5197740207/0900

IBAN: SK94 0900 0000 0051 9774 0207


1.3.The Seller is the operator of the online store https://www.rovina.sk The Buyer is a private or legal person who registers through the Seller’s online store or orders goods through it (hereinafter also referred to as the “Buyer”).


1.4 By using the Seller’s online shop https://www.rovina.sk and confirming the order, the Buyer agrees to these Terms and Conditions.


1.5 An electronic order means a form sent electronically which contains the consumer’s details, a list of the goods ordered from the shop’s offer and the price of those goods, which is processed by the e-shop’s system.


1.6 Goods means products or services that are available on the Seller’s offer for purchase through the e-commerce.


1.7 These General Terms and Conditions apply as published on the Seller’s website on the date of placing an electronic order.


1.8 Relations between the parties not regulated by these “General Terms and Conditions” shall be governed by the relevant provisions of Act No. 40/1964 Coll., the Civil Code, as amended, Act No. 102/2014 Coll., the Consumer Protection Act, as amended, Act No. 22/2004 Coll., the Electronic Commerce Act, as amended, or other laws of the Slovak legal order.

  1. Order – conclusion of the Purchase Contract

2.1 The Consumer shall order the Goods via the Seller’s online shop at https://www.rovina.sk, by telephone, by e-mail and by sending an electronic order.

2.2 By doing so, the consumer confirms that he/she has read the terms and conditions and acknowledges that they will apply to all relations between the seller and the consumer when concluding a contract of sale and any claims for goods.

2.3 All orders created on the web address of the e-shop https://www.rovina.sk are automatically binding for both parties and shall be understood as a proposal for the conclusion of a sales contract.

2.4 The Selling Party shall acknowledge receipt of the order by sending a confirmation email to the email address provided by the Consumer.

2.5 A fundamental condition for the validity of telephone, e-mail and electronic orders is the truthful and complete provision and completion of all data and particulars required by the registration form and the Selling Party. The Seller shall finalise orders in the order in which they are received.

2.6 In the case of choosing to pay by bank transfer, the order will be reserved for 5 days from the date of ordering. If within this period, the given amount, as specified in the telephone, e-mail or electronic order, is not credited to the Seller’s account, the order will be irrevocably cancelled. The goods will only be dispatched to the Buyer once the full contractual amount has been credited to the Seller’s account, including transport costs.

2.7 The Selling Party shall have the right to cancel the order if, due to the unavailability of the goods, even with all reasonable efforts that can be reasonably required of it, it is unable to deliver the goods to the Consumer within the required time period, unless otherwise agreed between the parties involved. If the purchase price has been paid, it shall be refunded to the consumer within 14 days at the latest.

2.8 The Selling Party is obliged to deliver the goods in the agreed quantity, quality and date on the basis of the confirmed order – purchase contract.

2.9 The products may differ slightly from the catalogue illustration. However, the visual style, colour palette, dimensions and price are always maintained. The composition of products, floral arrangements and bouquets may vary, due to the market prices of individual goods at different times of the year, so that the overall price is maintained.

  1. Purchase price, Tax Document

3.1 The price of the goods shall be determined according to the current valid price list. The Seller guarantees to deliver the goods to the Consumer at the price in force at the time the contract of sale is concluded.



3.2 If the consumer pays the purchase price by bank transfer, the date of payment shall be deemed to be the date on which the money is credited to the seller’s account.



3.3 The prices of the goods are inclusive of VAT.



3.4 Prices are subject to change. The Seller reserves the right to change prices following changes in manufacturers’ and importers’ prices. The applicable price of the Goods will always be communicated when the order is verified.



3.5 The Seller undertakes to issue an invoice to the Consumer, as proof of purchase of the Goods, in the event of payment under the Purchase Contract.



3.6 The Seller shall fulfil its obligation by delivering the goods at the agreed place and time, even if the Customer fails or refuses to take delivery of the goods.



3.7 The Buyer acknowledges that there may be cases where the contract between the Seller and the Buyer is not concluded, especially in the case where the Buyer orders goods or related services (transport, extended warranty insurance, etc.) at a price published in error due to an error in the Seller’s internal information system or a staff error. In such a case, the Seller shall be entitled to withdraw from the Purchase Contract, even after the Buyer has received an e-mail confirming his order, of which the Seller shall inform the Buyer. Examples of when an incorrectly published price may occur include, but are not limited to, the following cases:



3.7.1. the price of the goods is incorrect at first sight (e.g. it does not reflect the purchase price or the usual price of the goods);



3.7.2. the price of the goods is missing or has one or more extra digits;



3.7.3. the discount on the goods exceeds more than 50%, without the goods being part of a special marketing campaign or sale marked with a special symbol and advertising the corresponding amount of discount.



3.8 The Seller draws attention to the fact that the Seller’s information system automatically indicates, even in the case of goods with an obviously incorrect price, that the goods are discounted or on sale, etc. In case of doubt whether the goods are actually discounted or whether there is an obvious error in the price of the goods, the buyer is therefore obliged to visit the seller’s page at info@rovina.sk and verify the information about the correctness of the price.



3.9 The Seller reserves the right to declare the Purchase Contract null and void if there has been misuse of personal data, misuse of payment cards, etc., or due to the intervention of an administrative or judicial authority. The buyer will be informed of such a procedure.



3.10. Furthermore, the Seller reserves the right to declare the Purchase Contract null and void if there is an unauthorised use of a discount or similar voucher in violation of its terms and conditions. As a rule, this is the case when:



3.10.1. the discount voucher is used for other goods for which it was intended;



3.10.2. the discount voucher is used in conjunction with another discount, even though the addition of these discounts has not been expressly prohibited;



3.10.3. the discount voucher is used for a purchase which does not reach the minimum price set;



3.10.4. the Seller discovers that the discount voucher has already been used;



3.10.5. the Buyer acknowledges that in the above cases the contract of sale cannot be validly formed, and the Buyer also acknowledges that the Seller is entitled to claim, among other things, unjust enrichment.

  1. Method and Form of Payment

4.1 The Seller accepts the following payment terms:



4.1.1. payment in cash up to 5000 EUR incl. VAT upon receipt of the goods at the company’s registered office or at an otherwise agreed place



4.1.2. payment in advance by bank transfer to the account of the legal entity ROVINA s.r.o.



4.1.3. online payment by card through the secure payment gateway of Global Payments s.r.o., VISA, VISA Electron, MasterCard, Maestro. Other methods such as ApplePay or GooglePay. You enter your e-banking data using the secure and trusted channel of Global Payments s.r.o., with registered office at V olšinách 626/80, Strašnice, 100 00 Prague 10, Czech Republic, ID No.: 042 35 452, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 244453, acting in Slovakia through its organizational unit Global Payments s.r.o., organizational component, with its registered office at Vajnorská 100/B, 831 04 Bratislava – Nové Mesto, ID No.: 50 010 301, registered in the Commercial Register kept by the District Court Bratislava I, Section Po, Insert 3016/B.



4.1.4. payment on invoice with due date (if the conditions are met)

  1. Delivery Conditions

5.1 The Buyer undertakes to take delivery of the goods on the agreed date at the address indicated on the order.



5.2 The Selling Party will deliver the Goods to the Consumer as soon as possible after receipt of payment for the electronic order, usually between 1 and 5 working days, plus an additional 1-2 working days required for delivery of the Goods by our chosen carriers. If all conditions have been met (and if the purchase contract has been concluded and the total order price has been paid to the Seller), the Seller shall deliver the Products to the Buyer within a period of no more than 30 days from the date on which both of these conditions have been met.



5.3 Upon receipt of the goods, the consumer is obliged to check the physical integrity and completeness of the consignment and to confirm these on the delivery note. If the consignment is visibly damaged or destroyed, the consumer is obliged to contact the seller immediately without taking delivery of the consignment. Any subsequent claims for quantity and physical damage to the goods will not be accepted. Shipping costs are not included in the price of the goods. The price for shipping is charged according to the valid price list indicated on the website in the chapter “Payment and shipping”.



5.4 If the Seller is unable to deliver the ordered goods, he is obliged to inform the Consumer immediately and refund the price paid for the goods within 14 days. The consumer has the possibility to agree on a replacement performance.



5.5 In the case of a bank transfer in advance as the chosen method of payment, the buyer acquires ownership of the goods only upon payment of the full price and other monetary amounts agreed in the distance purchase contract to the seller’s account. Until such time as the ownership rights pass from the Seller to the Buyer who has possession of the goods, the Buyer shall have all the obligations of a bailee of the goods and shall be obliged to store the goods securely at his own expense and to mark them in such a way that they are at all times identifiable as the Seller’s goods.



5.6 The Seller reserves the right to extend the delivery time in the event of unforeseen circumstances. The consumer shall be informed of such extension of the delivery period without delay.



5.7 The Seller shall be entitled to demand fulfilment of obligations, in particular payment of the price for the goods, irrespective of the fact that ownership of the goods has not yet passed to the Buyer.



5.8 The risk of damage to the goods passes to the buyer at the moment of acceptance by the buyer or his agent.



5.9 If the seller fails to deliver the goods to the consumer due to the addressee being unreachable and cannot be contacted repeatedly by telephone, the consumer’s subsequent claim will not be acknowledged.

  1. Method of Delivery and Shipping Charges

6.1 When handing over the goods, the buyer shall pay the price for the goods + freight and, if applicable, the price of cash on delivery.



6.2 The Buyer chooses the method of transport himself when creating an order in the Seller’s online store or by other means of communication.



6.3 The amount of the shipping costs will always be communicated to the Buyer when verifying the order.



6.4 The Seller sends the goods using the services of Packety and Slovak Post in the form of a registered letter or parcel to the post office or to the Buyer’s address.



6.5 The amount of postage and packing is based on the aggregate weight and dimensions of the goods ordered by the consumer.



6.6 If the consumer needs to send the goods to another country, the consumer should contact the seller by email at objednavky@rovina.sk

  1. Withdrawal from the Purchase Contract and the Return of Goods

7.1 The consumer is entitled pursuant to § 7 (1) of Act No. 102/2014 Coll. on consumer protection to withdraw from the contract within 14 days of receipt of the goods. The consumer is obliged to exercise the right to withdraw from the contract in writing in paper form or in the form of a record on another durable medium (e-mail), using the form available HERE. The withdrawal period shall be deemed to have been complied with if the notice of withdrawal is sent at the latest on the last day of the period. The consumer is obliged to send back the goods or hand them over to the seller no later than 14 days from the date of withdrawal. The goods must be undamaged. In the withdrawal, the consumer shall indicate the order number, the name and date of purchase, information on payment.



7.2 The goods must be sent to the Seller’s address, not as cash on delivery. Delivery address: ROVINA s.r.o., 111, 919 24 Križovany nad Dudváhom, Slovak Republic . In case of withdrawal from the contract, the cost of returning the goods is borne by the consumer.



7.3 Once all of the above conditions for the return of goods have been met, the Seller is obliged to refund to the Consumer all payments received from the Consumer under or in connection with the Contract, including transport, delivery and postage costs and other costs and charges, without undue delay, at the latest within 14 days from the date of receipt of the notice of withdrawal from the Contract and the physical receipt and inspection of the goods. On withdrawal from the contract, the consumer shall bear only the cost of returning the goods to the seller or to the person authorised by the seller to take delivery of the goods.



7.4 The Seller shall not be obliged to refund the Consumer before the Goods have been delivered to the Consumer or until the Consumer proves that the Goods have been sent back to the Seller.



7.5 If any of the above conditions are not met, the Seller will not accept the withdrawal and the goods will be returned at the Consumer’s expense.



7.6 The consumer is not entitled to withdraw from a contract the subject of which is the sale of goods made to the consumer’s specific requirements.



7.7 The Seller is entitled to withdraw from the contract of sale until the moment of dispatch of the goods, in particular due to the momentary unavailability of the ordered goods by the consumer. However, the Seller is obliged to immediately inform the Consumer of the withdrawal to the e-mail address provided in the order. In the case of payment of the purchase price or part thereof, the funds will be returned to the consumer within 14 days to the account from which the funds were paid.



7.8 Cut flowers and cut flower products are classified as goods which, due to their characteristics, cannot be returned. In accordance with the above and in accordance with Sections 12(1) and 12(5) of Act No. 108/2000 on Consumer Protection in Doorstep and Mail Order Sales, the contract of sale cannot be withdrawn from.

  1. Reclamation of Goods and Warranty Period

8.1 The invoice, which was sent to the consumer by e-mail to the e-mail address provided when ordering the goods electronically, serves as a guarantee letter.



8.2 The warranty period, in accordance with Act No. 40/1964 Coll. on the Civil Code as amended, is set at a minimum of 24 months. It runs from the date of receipt of the goods and confirmation of the necessary documents related to the goods by an authorised person. Complaints are handled in accordance with the applicable legislation of the Slovak Republic.



8.3 Cut flowers and potted plants fall under perishable goods according to the Commercial Code. They are guaranteed for 24 hours from the date of receipt of the goods.



8.4 Since cut flowers are perishable goods, in order to assess the legitimacy of the consumer’s claim, the consumer is obliged to deliver the claimed goods to the Seller’s shop no later than on the day of the claim or to send a credible photo on the basis of which the legitimacy of the claim can be determined. Otherwise, the Seller shall not be liable for defects of the claimed goods.



8.5 In the event of delivery of damaged goods, the consumer has the right to request a refund or to place a new order.



8.6 When making a claim, the consumer is obliged to fill in the claim form and wait for the Seller’s instructions and then deliver the claimed goods clean, mechanically undamaged, including manuals and warranty card or invoice to the Seller. Upon successful completion and submission of the claim form, the consumer will receive an automatic confirmation of receipt of the claim by email from the Seller.



8.7 The Seller is obliged to determine the method of handling the complaint of the goods immediately, in more complex cases within 3 days from the beginning of the complaint procedure, in justified cases within 30 days. Once the method of complaint has been determined, the complaint must be settled immediately, in justified cases within 30 days at the latest. The Seller shall notify the consumer of the outcome of the complaint within the statutory time limit in writing (e-mail, post). The Seller shall send a copy of the complaint report to the consumer together with the goods or hand it over to the consumer personally upon receipt of the goods complained about. If the Seller or a third party servicing the goods decides that the complaint is not justified, the Seller shall send the goods to an expert, authorised, notified or accredited person for a professional assessment at the Seller’s own expense. After the expiry of the time limit for the settlement of the complaint, the consumer shall be entitled to withdraw from the contract or to have the product replaced by a new one.



8.8 The warranty entitlement shall be terminated if the defect has been caused by mechanical damage to the product, if the product has been operated in unsuitable conditions or if the product has been tampered with by a person other than the authorised person. Defects caused by natural disasters and improper handling of the product are also excluded from the warranty.



8.9 The consumer shall make a claim by sending a claim form to the following address: objednavky@rovina.sk. The claim must include: invoice number (or copy of the proof of acquisition), the exact name of the goods, a description of the defect or damage to the shipment, photo documentation of the damaged goods (if possible).



8.10. Complained goods must always be sent by ordinary parcel to the address. The goods must be accompanied by proof of payment.

  1. Alternative Dispute Resolution

9.1 The consumer has the possibility to exercise his/her rights against the seller also by means of alternative online resolution, which is provided by the European Commission and the Slovak Contact Point for Dispute Resolution (RSO). The consumer’s complaint will be handled within 90 days and can be submitted by the consumer via the form at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

  1. Protection of Privacy and GDPR

10.1 The e-commerce operator undertakes to request from the consumer only the data that serve exclusively for the needs of the seller related to the fulfilment of the obligations arising from the purchase contract: name and surname, address of permanent residence, including postal code, telephone number and e-mail address, in the case of entrepreneurs, business registration number, tax identification number, business name. The Seller processes the consumer’s data for the purpose of processing and delivering the order. This data is also necessary for its accounting and billing system.



10.2 The Consumer declares that he agrees, in accordance with Act No. 122/2013 Coll. on the Protection of Personal Data, as amended, for the Seller to process and store his personal data that are necessary for the Seller’s activities and to process them in all its information systems. The Seller undertakes to handle and dispose of the Consumer’s personal data in accordance with the applicable laws of the Slovak Republic. The Consumer grants the Seller this consent for an indefinite period of time.



10.3 The Seller undertakes to delete the Consumer’s personal data from its database at any time upon written or telephone request of the Consumer, even without giving reasons. The contact email for this purpose is info@rovina.sk



10.4 The Seller shall not disclose personal data to third parties, except to the extent necessary for the delivery of goods to delivery companies and in accordance with clause 10.1 of this article. The Seller shall not disclose the data collected in any case.



10.5 The personal data obtained shall be stored in accordance with Act No. 122/2013 Coll. on the Protection of Personal Data, as amended. The disposal of data will be carried out in accordance with the applicable legislation of the Slovak Republic.



10.6 When registering, the consumer has the option of opting to receive information about new products or other marketing information from the operator.

  1. Supervisory Authority:

Slovenská obchodná inšpekcia (SOI)
Inšpektorát SOI pre Bratislavský kraj
Prievozská 32, P.O. Box 5,820 07 Bratislava 27

  1. Final Clauses

12.1 The Operator reserves the right to change these General Terms and Conditions and the obligation to notify the change in writing is fulfilled by placing it on the Operator’s shop website.



12.2 These terms and conditions are valid from 10. 01. 2023

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Floral Counselling

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Floral Counselling

Describe the plant’s problem in as much detail as possible, include photos and we will respond as soon as possible.


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